Director of Loan Servicing
Remote
Full Time
Executive
Who We Are:
Dominion Financial Services (DFS) is a nationally recognized private lender dedicated to supporting real estate investors. With a focus on Short-Term Bridge Loans and Long-Term Rental Loans, DFS empowers clients to scale their businesses and build lasting generational wealth. DFS stands out as a leader, consistently achieving strong, measurable growth quarter after quarter. We’re looking for a detail-focused, organized Director of Loan Servicing to help our team drive success for real estate investors nationwide.
Our Company's Core Values:
Your Impact:
In This Role You Will:
Requirements:
Benefits:
Dominion Financial Services (DFS) is a nationally recognized private lender dedicated to supporting real estate investors. With a focus on Short-Term Bridge Loans and Long-Term Rental Loans, DFS empowers clients to scale their businesses and build lasting generational wealth. DFS stands out as a leader, consistently achieving strong, measurable growth quarter after quarter. We’re looking for a detail-focused, organized Director of Loan Servicing to help our team drive success for real estate investors nationwide.
Our Company's Core Values:
- Integrity
- Accountable & Dependable
- Team Centric
- System & Process Oriented
- Service Ethic
- Organized Efficiency – Risk Management & Compliance
Your Impact:
- Lead and oversee customer service operations within the Loan Servicing department
- Drive process improvements to ensure timely, compliant, and efficient loan servicing functions
- Implement AI tools and collaborate with the Salesforce team to enhance departmental systems
- Ensure regulatory compliance while managing risk, borrower communication, and internal reporting
In This Role You Will:
- Manage customer service operations and department workflow
- Ensure construction draw requests are being processed in a timely manner
- Oversee distribution of monthly borrower statements
- Monitor property insurance compliance by tracking notices and initiating placed insurance as needed
- Ensure that borrowers are current on their loans and late notices are sent when needed
- Initiate default proceedings as required, in compliance with legal and regulatory standards
- Prepare weekly and monthly reports regarding all aspects of the department
- Manage loan maturity extensions and loan modifications
- Oversee asset preservation and property inspections
- Manage borrower status updates and welcome calls
- Monitor property tax status and address issues proactively
- Manage incoming notices regarding property violations and permit violations
- Ensure SOC 1 and SOC Compliance
- Collaborate with the Salesforce team to improve the loan servicing system (LOS)
- Implement and optimize AI tools for departmental efficiency
Requirements:
- 3+ years of mortgage servicing experience
- 2+ years of management experience
- Experience with departmental cross-training
- Hard money lending experience is a plus
- Strong analytical thinking skills with the ability to summarize and identify key elements, patterns, and results
- Advanced verbal and written communication skills
- Technically savvy with the ability to learn new systems quickly
- Strong organizational, planning, and time management skills
- Advanced critical thinking and problem-solving skills
- Ability to interpret, apply, and explain written and oral regulations and instructions
- Self-starter with a proactive and results-driven approach
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Paid time off
- Company outings & social events
- Virtual events
- Companywide competitions and raffles
- Personal financial workshops
- Orioles season tickets
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