Dominion Financial Services

Mortgage Operations Specialist

Baltimore, MD - Full Time

Who We Are:
Dominion Financial Services (DFS) is a nationally recognized private lender dedicated to supporting real estate investors. With a focus on Short-Term Bridge Loans and Long-Term Rental Loans, DFS empowers clients to scale their businesses and build lasting generational wealth. DFS stands out as a leader, consistently achieving strong, measurable growth quarter after quarter. We are currently seeking a detail-oriented and driven Mortgage Operations Specialist to join our expanding Post-Closing Team and contribute to our mission of empowering real estate investors across the nation.

At Dominion, we are committed to building a culture of continuous improvement and innovation. We embrace emerging technologies, including AI, to help our team members work more efficiently, solve problems more effectively, and create greater impact in their roles. Employees are encouraged to explore new tools and processes that improve productivity, enhance the customer experience, and support the company's growth.

Our Company's Core Values:

Integrity
Accountable & Dependable
Team Centric
System & Process Oriented
Service Ethic
Organized Efficiency - Risk Management & Compliance

Your Impact:

Play a key role in ensuring loan files are completed with accuracy and efficiency, upholding compliance standards while enhancing client satisfaction
Help drive the seamless completion of transactions while safeguarding the integrity and reputation of DFS’s lending operations

In This Role You Will:

Track, review, and clear post-closing exceptions
Contact title companies, attorneys, and other external partners to obtain outstanding trailing documents
Maintain and log received trailing documents in Salesforce and save in All Loans File (ALF)
Save and organize documents within the company’s loan filing system
Prepare and record assignments of mortgage
Deliver loan packages and required documentation to custodians
Upload loan information and documentation for secondary-market buyers and warehouse lenders
Review files for completeness and compliance with internal and external requirements
Partner with the Loan Processing team to resolve documentation or compliance issues
Maintain clear and professional communication with internal teams and external partners
Identify opportunities to improve workflows, accuracy, and turnaround times
Use company-provided technology, including AI-assisted tools, to improve efficiency and communication

Requirements:

Two or more years of experience in mortgage operations, loan processing, closing, post-closing, title, loan servicing, banking operations, or a related field
Familiarity with mortgage and real estate documentation
Strong attention to detail and the ability to identify missing or inaccurate information
Excellent organizational and follow-up skills
Ability to manage multiple files, deadlines, and priorities
Professional written and verbal communication skills
Proficiency with Microsoft Office, particularly Outlook and Excel
Experience with Salesforce or another loan or customer management system is preferred
Willingness to learn new systems, processes, and AI-assisted tools
Dependable, team-oriented, and comfortable working in a structured, process-driven environment

AI-Enabled Workplace
Our company actively incorporates artificial intelligence into daily operations and expects team members to utilize AI tools as part of their standard workflow. All employees are provided with access to Claude, including unlimited token usage, and are encouraged to leverage AI to increase productivity, automate routine tasks, improve communication, enhance decision-making, and drive innovation. Experience with AI tools is preferred, and a willingness to adopt AI-assisted work practices is expected for this role.

Benefits: